Terms of Service

Effective Date: 24 November 2025

Last Updated: 24 November 2025

These Terms of Service ("Terms") govern your access to and use of the Welshdale Portal platform ("Service", "Platform", "we", "our", or "us"). By accessing or using the Service, you agree to be bound by these Terms.

1. Definitions

• "Platform" means the Welshdale Portal software and services
• "User" means any person who accesses or uses the Platform
• "Organisation" means a law firm or legal practice using the Platform
• "Practitioner" means a legal professional using the Platform
• "Client" means an end-user client of a legal practice
• "Content" means all data, text, files, and information uploaded to the Platform

2. Eligibility and Account Registration

2.1 Age Requirement

You must be at least 18 years old to use the Platform. By using the Service, you represent and warrant that you meet this requirement.

2.2 Account Registration

• You must provide accurate, current, and complete information during registration
• You are responsible for maintaining the confidentiality of your password
• You are responsible for all activities that occur under your account
• You must notify us immediately of any unauthorised use of your account
• We reserve the right to suspend or terminate accounts that violate these Terms

2.3 Professional Use

If you are a legal practitioner, you represent that you are duly qualified and authorised to practise law in the United Kingdom and comply with all applicable professional regulations.

3. Service Description

The Welshdale Portal provides:

• Case management tools for legal practitioners
• Client portal for case status tracking
• Secure document upload and storage
• Communication tools between practitioners and clients
• Automated case update notifications

4. Subscription and Payment

4.1 Subscription Plans

We offer various subscription plans with different features and pricing. Current plans and pricing are available on our website.

4.2 Payment Terms

• Subscription fees are charged monthly or annually in advance
• All fees are in British Pounds Sterling (GBP) unless otherwise stated
• Payments are processed securely through Stripe
• You authorise us to charge your payment method for all fees incurred
• All fees are non-refundable except as required by law

4.3 Price Changes

We may change our prices upon 30 days' notice. Price changes will apply to your next billing cycle. Continued use of the Service after a price change constitutes acceptance of the new price.

4.4 Cancellation

• You may cancel your subscription at any time
• Cancellation takes effect at the end of your current billing period
• You will continue to have access until the end of the paid period
• No refunds will be provided for unused time

5. User Obligations and Acceptable Use

5.1 You Agree To:

• Use the Platform only for lawful purposes
• Comply with all applicable UK laws and regulations
• Maintain the security and confidentiality of your account
• Ensure all information you provide is accurate and up-to-date
• Respect the intellectual property rights of others
• Use the Platform in accordance with professional standards

5.2 You Agree NOT To:

• Violate any laws, regulations, or third-party rights
• Upload malicious code, viruses, or harmful content
• Attempt to gain unauthorised access to the Platform
• Interfere with or disrupt the Platform's operation
• Use the Platform to send spam or unsolicited communications
• Reverse engineer, decompile, or disassemble the Platform
• Resell or sublicense access to the Platform
• Use automated systems to access the Platform without permission
• Impersonate another person or entity
• Collect or harvest user data without consent

6. Content and Data Ownership

6.1 Your Content

You retain all ownership rights to content you upload to the Platform ("Your Content"). By uploading content, you grant us a limited licence to:

• Store and process Your Content to provide the Service
• Display Your Content to authorised users within your organisation
• Back up Your Content for disaster recovery purposes

6.2 Your Responsibilities

• You are solely responsible for Your Content
• You warrant that you have all necessary rights to upload Your Content
• You warrant that Your Content does not violate any laws or third-party rights
• You are responsible for maintaining backups of Your Content

6.3 Platform Ownership

We own all rights, title, and interest in the Platform, including all software, designs, trademarks, and intellectual property. These Terms do not grant you any ownership rights to the Platform.

7. Confidentiality and Data Protection

We understand that legal matters are confidential. We commit to:

• Maintain appropriate security measures to protect Your Content
• Not access Your Content except as necessary to provide the Service
• Comply with UK GDPR and Data Protection Act 2018
• Process personal data only as described in our Privacy Policy

For full details, please see our Privacy Policyand GDPR Compliance page.

8. Warranties and Disclaimers

8.1 Service Availability

We strive to maintain 99.9% uptime, but the Service is provided "as is" without warranties of any kind. We do not guarantee:

• Uninterrupted or error-free operation
• Specific results from using the Platform
• That the Platform will meet all your requirements
• That all errors will be corrected

8.2 No Legal Advice

8.3 Third-Party Services

The Platform may integrate with third-party services (e.g., Stripe for payments). We are not responsible for the availability or functionality of third-party services.

9. Limitation of Liability

To the maximum extent permitted by UK law:

• We shall not be liable for any indirect, incidental, special, or consequential damages
• We shall not be liable for loss of profits, revenue, data, or business opportunities
• Our total liability shall not exceed the fees paid by you in the 12 months preceding the claim
• We are not liable for failures caused by events beyond our reasonable control

10. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, and expenses arising from:

• Your use of the Platform
• Your violation of these Terms
• Your violation of any law or third-party rights
• Your Content uploaded to the Platform
• Any legal services you provide using the Platform

11. Termination

11.1 By You

You may terminate your account at any time by contacting us or using the account cancellation feature.

11.2 By Us

We may suspend or terminate your account immediately if:

• You violate these Terms
• You fail to pay fees when due
• Your use poses a security risk or legal liability
• We are required to do so by law

11.3 Effect of Termination

• Your access to the Platform will be immediately revoked
• You remain liable for all fees incurred prior to termination
• We will delete Your Content within 90 days unless legally required to retain it
• You may request a copy of Your Content within 30 days of termination

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales.

Any disputes arising from these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Dispute Resolution

If you have a dispute with us, we encourage you to contact us first to seek an informal resolution. We will make reasonable efforts to resolve the matter amicably.

Contact: info@welshdale.co.uk

14. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by:

• Email notification to your registered email address
• A prominent notice on the Platform
• Updating the "Last Updated" date at the top of this page

Your continued use of the Platform after changes take effect constitutes acceptance of the new Terms. If you do not agree to the changes, you must stop using the Platform and cancel your account.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and GDPR Compliance page, constitute the entire agreement between you and us regarding the Platform.

15.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

15.3 Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

15.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

15.5 Force Majeure

We shall not be liable for any failure to perform due to events beyond our reasonable control, including natural disasters, war, terrorism, strikes, or internet outages.

16. Contact Information

If you have any questions about these Terms, please contact us: